Service Coordinator
2 months ago
About the Role
We are seeking a highly organized and capable individual to join our team as a Service Coordinator. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our services to our customers.
Your Key Responsibilities
- Collaborate with our field service technicians to plan, prioritize, and organize their day-to-day operations.
- Build strong relationships with our technicians, customers, and other stakeholders to ensure seamless communication and coordination.
- Liaise with customers to arrange timing of visits, provide updates on any changes, and facilitate the delivery of equipment and materials.
- Work in a fast-paced environment, adapting to changing requirements and priorities to ensure successful outcomes.
What We're Looking For
- Excellent customer service skills, with the ability to communicate clearly and effectively with internal and external clients.
- IT literacy, with knowledge of MS Office products and experience with CRM packages such as Servicemax or similar.
- Proven ability to solve problems and work in a pressurized environment.
- A calm and confident manner, with a positive attitude and a willingness to go the extra mile for customers.
About Us
dormakaba is a globally successful company with a family business culture, employing over 15,000 employees worldwide. We offer a range of development and training opportunities, supporting our employees in the field and in our office locations.
Our Benefits
- 25 days annual leave + bank holidays
- Boost your holiday to 28 days with our holiday purchase scheme
- Significant quarterly bonus scheme
- SMART pension scheme
- 2 x life insurance
- Enhanced maternity/paternity benefits
- Medical insurance & medical cash plan
- Free employee advice service
- Employee discount platform
- Internal recognition & reward schemes
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