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Care Coordinator

1 month ago

Woking, Surrey, United Kingdom Home Instead Full time

Job Summary

The Trainee Scheduler will play a vital role in the coordination of scheduling services for Clients and Care Professionals. This position requires strong communication and organizational skills to ensure seamless scheduling and client care.

Key Responsibilities

  • Answer incoming calls in a friendly and professional manner, providing knowledgeable support to Clients and Care Professionals.
  • Field new client inquiries, entering information into the Home Instead software and printing out service call forms for handover to the Deputy Care Manager.
  • Develop and maintain relationships with Clients and Care Professionals through regular informative and telephone QA contact.
  • Coordinate Care Professionals' schedules on a daily basis and maintain monthly Client schedules in Home Instead Software.
  • Identify and report any issues to the Care Manager and Recruitment Coordinator.
  • Process and mail initial service enquiry letters and brochures.
  • Provide up-to-date handovers for out-of-hours cover and participate in out-of-hours on-call management.

Secondary Responsibilities

  • Field employment inquiries from prospective Care Professionals and arrange the application process as needed.
  • Assist the Deputy Care Manager in completing Client Care Plans.
  • Coordinate and maintain a complete Client Service Schedule.
  • Participate in quarterly Care Professionals' meetings.

Requirements

This role requires a passion for caring and a motivation to help Home Instead achieve its ambitions. We encourage applications from all sections of the community, as we strive to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.