Customer Success Manager
6 days ago
Job Summary
We are seeking a highly skilled and experienced Customer Success Manager to join our team at Net Talent. As a key member of our organization, you will be responsible for leading the technical implementation of services and customer adoption.
Key Responsibilities
- Manage the end-to-end customer experience from onboarding, implementation, and wider adoption.
- Build strong long-term relationships with customers to foster retention and growth, understanding their needs and goals, and finding solutions to their challenges and pain points.
- Develop a deep understanding of our product and customers, how they use it, and how it can be utilized to help them succeed.
- Proactively support customers by anticipating their needs, addressing issues promptly, and providing guidance and best practices.
Requirements
- 5+ years experience in a similar customer success or account management customer-facing role in software/SaaS.
- Well-developed and effective relationship management skills for building long-term relationships and managing customer expectations.
- Understanding of software development lifecycle processes and tools and knowledgeable of cloud/SaaS technologies (Azure, AWS, GCP).
- Strong skills in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning.
- Ability to grasp a deep technical understanding of company offerings and product architecture.
- Track record of successfully managing technical projects, setting priorities, and collaborating with cross-functional teams.
What We Offer
As a Customer Success Manager at Net Talent, you will have the opportunity to work with a talented team and contribute to the growth and success of our organization. If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity.
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