Customer Success Manager

6 days ago


Edinburgh, Edinburgh, United Kingdom Net Talent Full time £50,000

Job Summary

We are seeking a highly skilled and experienced Customer Success Manager to join our team at Net Talent. As a key member of our organization, you will be responsible for leading the technical implementation of services and customer adoption.

Key Responsibilities

  • Manage the end-to-end customer experience from onboarding, implementation, and wider adoption.
  • Build strong long-term relationships with customers to foster retention and growth, understanding their needs and goals, and finding solutions to their challenges and pain points.
  • Develop a deep understanding of our product and customers, how they use it, and how it can be utilized to help them succeed.
  • Proactively support customers by anticipating their needs, addressing issues promptly, and providing guidance and best practices.

Requirements

  • 5+ years experience in a similar customer success or account management customer-facing role in software/SaaS.
  • Well-developed and effective relationship management skills for building long-term relationships and managing customer expectations.
  • Understanding of software development lifecycle processes and tools and knowledgeable of cloud/SaaS technologies (Azure, AWS, GCP).
  • Strong skills in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning.
  • Ability to grasp a deep technical understanding of company offerings and product architecture.
  • Track record of successfully managing technical projects, setting priorities, and collaborating with cross-functional teams.

What We Offer

As a Customer Success Manager at Net Talent, you will have the opportunity to work with a talented team and contribute to the growth and success of our organization. If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity.



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