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Trade Counter and Customer Services Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Trade Counter and Customer Services Executive. This role will involve providing exceptional customer service, managing customer payments, and supporting the growth of our business.
Key Responsibilities- Provide excellent customer service on our busy trade counter, ensuring a highly professional attitude and respect for all customers.
- Answer customer telephone calls, ensuring excellent levels of service and resolving any issues promptly.
- Manage customer payments and update internal systems accurately and efficiently.
- Offer support and guidance to customers, discussing product options and enhancing product knowledge through continual training.
- Be accountable for customer complaints, raising common issues with management for review as required.
- Contribute to the development of sales to help reach company growth targets.
- Perform ad-hoc tasks to support the business, including covering other branches for holiday or sickness cover.
- Process sales orders on our in-house system and place purchase orders with suppliers.
- Deal with email enquiries, source and quote prices for customers, and call customers with updates on orders.
- Liaise with suppliers and our warehousing operations on deliveries and work with Branch Managers on queries and leads.
- Check stock levels on our own and suppliers' products and liaise with the accounts department on invoice and payment enquiries/issues.
After training, you will be expected to have a clear understanding of our company's policies and vision, contributing to efficient service, branch cleanliness, and professionalism.
We are committed to developing our talented people in-house, offering opportunities for real progression within the organisation or one of our existing or newly planned branches.
Valid driving licence required, as you may be asked to support our other branches occasionally.
We are looking for highly motivated, positive, team players who will work hard within the business and translate our company vision to our customers, enabling us to grow and become the most respected supplier in the industry.
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