Service Delivery Expert

2 weeks ago


Charing Cross, United Kingdom Network IT Full time
Service Delivery Analyst

Network IT is seeking a skilled Service Delivery Analyst to join our team. This is a remote-based role that involves working with a flourishing organization to expand their Customer Experience Team.

Key Responsibilities:
  • Previous experience working in a SOC Team or Service Operations Centre
  • Experience of working in a customer-facing role
  • Presentation skills, with experience of presenting regularly to clients
  • Knowledge of tools, processes, KPIs, detection engineering, and tuning
  • Knowledge of SOC tooling, SIEM, EDR (Sentinel, CrowdStrike, Defender for Endpoint)
  • Understanding of common threats
  • Ability to confidently discuss tickets and explain technical concepts to non-technical individuals
  • Experience with ITSM, preferably Jira
  • Generating customer-facing reports
  • Excellent communication skills, both written and face-to-face
  • Pleasant manner and ability to build rapport with people at all levels

A full job description is available upon request.


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