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Service Delivery Operations Specialist

2 months ago

Charing Cross, United Kingdom Network IT Full time
About the Role

We are seeking a highly skilled Service Delivery Operations Specialist to join our team at Network IT. This is a remote-based role that offers a unique opportunity to work with a flourishing organization that is expanding its Customer Experience Team.

Key Responsibilities
  • Previous experience working in a SOC Team or Service Operations Centre
  • Have experience of working in a customer-facing role
  • Have experience of presenting regularly to clients
  • Knowledge of tools, processes, KPIs, detection engineering, tuning
  • Knowledge of SOC tooling, SIEM, EDR (Sentinel, CrowdStrike, Defender for Endpoint)
  • Understanding of Common Threats
  • Ability to confidently talk about tickets
  • Confident explaining tech to non-tech individuals
  • Exposure to an ITSM - preferably Jira
  • Previous experience generating customer-facing reports
  • Excellent communication - written and face-to-face
  • Possess a pleasant manner with the ability to build a rapport with people at all levels
What We Offer

This role offers a competitive salary of £45,000 - £50,000 and the opportunity to work with a dynamic team at Network IT.