Senior Accommodation Support Officer

2 days ago

Liverpool, United Kingdom Red Snapper Recruitment Limited Full time
Job Title: Senior Accommodation Support Officer

We are seeking a highly skilled and experienced Senior Accommodation Support Officer to join our team at Red Snapper Recruitment Limited. As a key member of our team, you will play a vital role in providing effective interventions and stakeholder liaison to support male participants in addressing their housing needs and reducing their likelihood of reoffending.

Key Responsibilities:
  • Assist the Accommodation Team Support Manager in continuous improvement to practice and the delivery of a high-quality service.
  • Provide specialist housing law/process advice and guidance in Housing to participants, accommodation staff, and other employees where required.
  • Coach, mentor, and provide workshops to all members of the team to develop their standards of practice and knowledge.
  • Establish and maintain effective relationships with actual and potential referral agencies, authorities, stakeholders, and organizations to facilitate referrals to programs/services as required and support participants' housing needs.
  • Work with individuals and groups of staff in the team to identify learning needs and areas for development both in terms of housing and the skills required to work effectively with participants in custody and the community.
  • Provide regular supervision to a team of Accommodation Support Officers and manage and monitor caseloads to meet contractual requirements.
  • Attend Prisons on a regular basis to support custody-based employees, requiring prison vetting.
  • Coach and mentor staff to develop specialist housing skills, knowledge, and understanding to deliver a high-quality, outcome-based service.
  • Facilitate workshops, action learning sets, and case discussions among colleagues to support more formal learning, peer learning, and professional development.
  • Work directly with a caseload of individuals who require specialist advice to overcome legal barriers to gaining housing.
  • Identify and take necessary actions to protect children and vulnerable adults and promote their welfare in accordance with safeguarding policies and procedures.
  • Ensure the safe and compliant delivery by understanding and adhering to regulations, company policies, and contractual requirements, e.g., Health & Safety, Equal Opportunities, and Information Security.
  • Handle personal data in accordance with the organization's data protection policy.
Requirements:
  • Level 3 Award in Education and Training (or PTLLS)
  • Knowledge of tenancy law concerning housing associations, private, and social landlords
  • Evidence of IT literacy and the ability to use information systems/data effectively
  • Ability to motivate, guide, and coach staff
  • Essential to have a good working knowledge of the Housing Act 1996 and a thorough knowledge of housing options.
  • A thorough understanding of the homelessness reduction act 2017
  • A good understanding of the work of the Probation and Prison Service
  • Knowledge of the challenges faced by those leaving custody
  • Comprehensive knowledge of legal aid eligibility rules
  • Good understanding of learning styles and staff development techniques
  • An understanding of safeguarding
  • Proven track record as a competent and high-performing practitioner in the housing field, promoting best practice in service delivery
  • Ability to facilitate workshops/case discussions and give feedback diplomatically and sensitively

This is a full-time, 37-hour per week (Monday – Friday), permanent role offering a salary of between £26,150 - £32,668 per annum (based on experience). A current driving license and access to a vehicle are required for this position.

Red Snapper Recruitment Limited is an equal opportunities employer and welcomes applications from all qualified candidates.

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