Workforce Management Team Lead

1 week ago

Hounslow, Greater London, United Kingdom DO & CO Full time

Company Overview

DO & CO is a leading provider of luxury airline catering services, renowned for its exceptional quality and sophisticated approach to fine dining. Our team is dedicated to delivering unparalleled experiences to discerning passengers.

Job Summary

We are seeking a highly skilled Workforce Management Team Lead to join our team in London. This role is critical in ensuring the effective management of our workforce to meet the demands of our high-paced, luxury catering environment.

Key Responsibilities:

  • Team Leadership: Lead, mentor, and develop a team of workforce management professionals, ensuring high performance and continuous improvement in workforce planning processes.
  • Staff Scheduling: Oversee the creation and maintenance of staff schedules, ensuring that all shifts are adequately covered to meet operational needs while maintaining flexibility to accommodate demand variations.
  • Resource Allocation: Ensure efficient and effective allocation of staff resources, optimizing for both cost-effectiveness and high service quality standards.
  • Timekeeping Oversight: Manage the accuracy of timekeeping records for all staff, ensuring precise data is available for payroll and other operational needs.
  • Stakeholder Collaboration: Work closely with department heads, HR, and other stakeholders to understand and anticipate staffing needs, providing proactive and strategic solutions.
  • Agency Management: Manage relationships with staff agency partners, ensuring they are aligned with our workforce planning objectives and capable of providing the right talent when needed.
  • Compliance: Ensure all workforce management activities are compliant with UK labour laws, regulations, and company policies.
  • Reporting & Analysis: Generate and present regular reports on workforce performance, including KPIs, to senior management. Use data-driven insights to recommend improvements in workforce management processes.
  • Technology Utilization: Leverage workforce planning tools and technologies to enhance the efficiency, accuracy, and effectiveness of workforce management activities.

Requirements:

  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • Minimum of 3 years of experience in workforce management or related roles, with at least 1 year in a leadership position.
  • Strong analytical skills with experience in using workforce planning software and tools.
  • Excellent communication and interpersonal skills, with a proven ability to collaborate across departments.
  • Knowledge of UK labour laws and workforce management best practices.
  • Demonstrated leadership capabilities and experience managing a team.
  • Strong problem-solving skills and ability to adapt to changing operational demands.
  • Experience in the airline catering, hospitality, or related industry is preferred.

What We Offer:

  • Competitive salary
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • Access to in-house training and development programs
  • A chance to work with a leading provider of luxury airline catering services

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