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Room Service Operations Leader
2 months ago
Arora Group is dedicated to providing exceptional hospitality experiences, and we are currently seeking a skilled Room Service Operations Leader to enhance our in-room dining services.
This role is pivotal in ensuring seamless coordination of room service orders and delivering outstanding guest satisfaction.
Key Responsibilities
- Assume leadership of the Food and Beverage department in the absence of the Outlet Manager.
- Facilitate daily department meetings to engage all team members.
- Maintain optimal staffing levels to ensure efficient service delivery.
- Keep accurate records of all bookings and foster positive communication with guests.
- Address performance issues through constructive feedback while promoting a vibrant workplace culture.
- Uphold high cleanliness standards and ensure adherence to departmental checklists.
- Conduct daily briefings and training sessions for staff development.
- Assist team members in completing mandatory online training programs.
- Manage cash handling procedures at the end of shifts.
Qualifications
- Demonstrated experience in a supervisory role within a similar operational context.
- Strong knowledge of culinary offerings, fine wines, and specialty ales.
- Ability to maintain composure in high-pressure situations.
- Flexibility and adaptability in responding to guest needs and requests.
- Exceptional attention to detail and organizational skills.
- Commitment to delivering outstanding hospitality to both internal and external stakeholders.
If you possess a background in luxury hospitality and are ready to take on the responsibilities of a Room Service Operations Leader, we encourage you to consider this opportunity.
