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Warehouse Operative/Customer Support Specialist

2 months ago


Glasgow, Glasgow City, United Kingdom Fastenal Europe Full time
Job Title: Warehouse Operative/Customer Support

Job Type: Permanent

Location: Glasgow

Job Description:

Job Summary

We are seeking a highly motivated and organized Warehouse Operative/Customer Support to join our team in Glasgow. As a key member of our team, you will be responsible for providing exceptional customer service and supporting our warehouse operations.

Key Responsibilities
  • Customer Service:
    • Handle incoming calls and emails, providing timely and effective solutions to customer inquiries.
    • Identify and evaluate customer needs to deliver satisfaction, going the extra mile to engage customers.
    • Purchase stock and manage general operations in the POS.
    • Communicate with colleagues and provide customers with updates.
  • Warehouse:
    • Pick, pack, receive, and cycle count stock.
    • Manage shipping and processing goods in, performing general warehouse operations.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic IT skills and ability to learn new software.
  • Full UK driving license and willingness to drive a company van.
What We Offer
  • Competitive starting salary.
  • Free parking.
  • 20 Days Holidays plus 8 Bank Holiday.
  • Auto-enrolment pension.
  • Monthly bonus after probation period.
  • Excellent long-term prospects and progression opportunities.
  • International travel and training events.

Company Overview: We are a well-established company with a strong reputation for innovation and customer satisfaction. We are proud to work and partner with the world's largest companies.