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Shift Supervisor

2 months ago

South East London, United Kingdom Boulebar South Bank Full time
About the Role

We are seeking a highly motivated and experienced Shift Supervisor to join our team at Boulebar South Bank. As a Shift Supervisor, you will be responsible for leading our team to deliver exceptional customer experiences, ensuring seamless service, and maintaining the highest standards of quality.

Key Responsibilities
  • Lead the Team: Supervise and motivate our team members to achieve their best, providing guidance and support to ensure excellent customer service.
  • Customer Experience: Own the guest experience, ensuring that every customer interaction is positive and memorable.
  • Service Operations: Manage the opening and closing of the venue, systems, and POS, ensuring smooth operations and minimizing downtime.
  • Staff Scheduling: Support staff scheduling and shift planning, ensuring adequate coverage and minimizing overtime.
  • Guest Feedback: Handle guest feedback and drive reviews, ensuring that customer concerns are addressed promptly and professionally.
  • Knowledge and Training: Build an in-depth knowledge of our products and menu, staying up-to-date with new offerings and promotions.
  • Team Player: Collaborate with other team members, contributing to a positive and supportive work environment.
Requirements
  • Experience: Proven experience in a supervisory or leadership role within the hospitality industry.
  • Passion for People: A genuine passion for delivering exceptional customer service and a commitment to creating a positive guest experience.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Communication: Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team.
About Boulebar South Bank

Boulebar South Bank is a dynamic and fast-paced environment, committed to delivering exceptional customer experiences and creating a positive work culture. As a Shift Supervisor, you will be part of a talented team that is passionate about delivering outstanding service and driving business success.