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Customer Service Representative

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Curve Group Holdings Ltd Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Curve Group Holdings Ltd. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Provide excellent levels of customer service, ensuring that all customer interactions are positive and memorable.
  • Identify and support vulnerable customers, tailoring support to meet their individual needs.
  • Manage customer complaints, with a strong emphasis on first point resolution.
  • Provide support to customers across all our products, through various communication channels.
Requirements
  • Customer services experience, ideally in financial services.
  • Ability to multi-task and work in a fast-paced environment.
  • Excellent verbal and written communication skills and attention to detail.
  • Excellent customer service, problem-resolution skills and strong PC skills.
  • Ability to provide internal and external customers with the highest quality of customer service.
What We Offer

We offer a highly attractive reward package, including:

  • 25 days holiday entitlement increasing with service.