Academic Quality Assurance Specialist

1 month ago

Crawley, West Sussex, United Kingdom CV Library Full time
Quality Assurance Manager Job Description

At CV Library, we are seeking a highly skilled and experienced Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will be responsible for implementing and maintaining a vision and plan for providing quality outcomes in collaboration with the leadership team and other employees.

The successful candidate will promote and oversee performance improvement activities that support achieving quality benchmarks and will also promote the use of technology within the services. You will be responsible for reviewing and improving our existing Quality Management System (including policies and procedures), having regard to the CQC's standards.

Main Responsibilities:

  • Have overall responsibility for handling complaints and investigations, whether made by clients, their next of kin, social services, or the CQC.
  • Ensure that suitable file audit procedures are in place and are adhered to, thereby making our filing and record systems fit for purpose with regard to CQC and/or local authority inspections.
  • Particular focus will be placed on the regularity of supervisions, appraisals, and training of staff.
  • Provide expert advice to Directors, management, and operational staff on Quality Assurance Systems and activities.
  • Be responsible for scrutinizing and monitoring our operational activity, ensuring compliance with, and exceeding the standards required by current legislation, regulation, guidance, and practice standards.
  • Make an active contribution to embed audit and evaluation into services and support a learning and continual development organizational culture.
  • Report regularly to senior management at quality assurance meetings.
  • Be responsible for monitoring outcomes against inspection criteria and ensuring that information is fed back to improve service delivery to meet timescales.
  • Develop questionnaires and undertake surveys or focus groups to obtain feedback from clients and care workers, in order to inform service improvements.
  • Work closely with the operational team to ensure data is collated from a range of sources effectively to improve quality and performance of provision.
  • Conduct investigations following the receipt of complaints, including acting as the main liaison point for complainants, inviting the staff concerned to investigatory or disciplinary meetings, and producing investigatory and/or disciplinary reports at the conclusion of the inquiries.
  • Represent the company at hearings conducted by the CQC and/or local authorities with regard to alleged misconduct and/or breaches of the CQC standards and other relevant legislation and regulations.

Requirements:

  • Previous experience as a Clinical Quality Manager.
  • NVQ Level 4 in Care/Leadership and Management would be an advantage but not necessary.
  • Must have comprehensive understanding of minimum standards, CQC, and Care Inspectorate regulations.
  • Proficient computer skills in word processing, database use, and spreadsheet applications.
  • Able to travel to our Care Homes in Crawley, Kent, and Croydon.
  • Extensive knowledge of quality systems within domiciliary/residential care, perhaps gained by way of previous experience as a CQC Inspector/Auditor, Team Manager, Independent Reviewing Officer, or similar quality assurance role within the Health and Social Care industry.

What We Offer:

  • Great opportunities for further training and development.
  • Full-time, 40 hours per week.
  • Company pension.
  • 28 days annual leave including bank holidays.
  • A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted.
  • Monday to Friday 9am to 5pm although this may vary and include some weekends for spot checks, etc.

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