Service Advisor

1 month ago


Dunfermline, Fife, United Kingdom Cameron Clarke Associates Full time
Service Advisor

We are seeking a highly skilled and experienced Service Advisor to join our team at Cameron Clarke Associates. As a Service Advisor, you will play a crucial role in ensuring the efficient operation of our service department, meeting and exceeding customer expectations, and maximizing workshop profitability.

Key Responsibilities:
  • Ensure the efficient operation of the service department, meeting and exceeding customer expectations
  • Maximize workshop profitability in line with agreed budgets and company business plans
  • Ensure the highest possible levels of quality and customer care
  • Deal face-to-face with customers, ensuring exceptional levels of service
  • Use specialized software to price jobs and upsell
  • Deal with calls quickly and efficiently
  • Plan the workshop day to maximize efficiencies and profit
  • Invoice and take payment from customers
  • Keep the reception area tidy
Requirements:
  • At least 2 years' experience within a dealership as a Service Advisor
  • Ability to adapt to in-house systems
  • Experience in a similar role within an automotive environment
  • Experience of working within a customer service environment
  • Strong administration skills
  • Excellent IT skills, including Microsoft Office
  • Excellent communication skills
  • Ability to work to deadlines and timeframes
  • Flexible and adaptable approach
  • Full UK Driving Licence
  • Eligible to work in the UK

We offer a competitive salary and excellent career progression opportunities. If you are a motivated and experienced Service Advisor looking for a new challenge, please apply now.


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