Customer Experience Advisor
2 months ago
We are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Dunfermline, UK.
Key Responsibilities:- Handle customer inquiries and resolve issues in a timely and professional manner.
- Provide accurate and up-to-date information about our products and services.
- Work closely with other departments to ensure customer satisfaction and resolve complex issues.
- Process customer orders and manage account information.
- Keep records of customer interactions and follow-up tasks.
- Previous experience in a customer service role is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work both independently and as part of a team.
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
If you are passionate about delivering exceptional customer service and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.
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