Customer Experience Specialist

1 week ago


Dunfermline, Fife, United Kingdom The Body Shop International Limited Full time
About The Body Shop

We're a pioneering cruelty-free beauty brand that's been empowering people and enriching our planet for over 40 years. Our mission is to fight for a fairer, more beautiful world, and we're passionate about making a positive impact through our business.

Your Role

As a Customer Experience Specialist, you'll be the face of our brand, providing exceptional customer service and advice on our wide range of natural, vegetarian, and vegan products. You'll get to learn about our products, their origins, and how they can benefit our customers' lives.

Key Responsibilities
  • Learn and understand our products, including their ingredients and benefits
  • Recommend products to customers based on their needs and preferences
  • Support the store management team in driving sales and profit through exceptional customer service
  • Assist with keyholding duties when needed
What We Look For
  • A passion for connecting with customers and driving engagement
  • Availability to work a variety of shifts, including weekdays and weekends
What We Offer
  • Comprehensive training and onboarding
  • Opportunities for growth and development within the brand
  • A 50% discount on regular products and 30% on gifts
  • Freebies and exclusive access to new products
  • Volunteer time to support local causes and activism
  • A supportive and inclusive work environment


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