Customer Engagement Specialist

3 weeks ago


Crawley, West Sussex, United Kingdom Octopus Energy Full time

About the Role

At Octopus Energy, we are redefining the approach to traditional field sales and customer engagement. As a Venue Sales Ambassador, you will play a crucial role in promoting our energy solutions and sustainable technologies, including solar panels, heat pumps, and electric vehicles. This position is field-based, allowing you to connect with customers at various venues across the South of England.

Your Responsibilities

  • Engage with Customers: You will be the face of Octopus Energy, interacting with customers at events and venues to share information about our energy tariffs and eco-friendly technologies.
  • Deliver Exceptional Service: Every conversation you have will focus on providing outstanding customer service, ensuring that customers feel valued and informed.
  • Facilitate Meaningful Conversations: You will prioritize honest and informative discussions, empowering customers to make educated decisions regarding their energy needs.
  • Flexibility in Role: While primarily a face-to-face position, you may also assist in office-based tasks during peak times, supporting our inbound sales teams as needed.

What You Bring

  • No prior sales experience is required; however, a passion for engaging with customers and delivering top-notch service is essential.
  • Experience in customer-centric roles where you have successfully provided effective solutions.
  • A collaborative spirit, with the ability to inspire and influence your team.
  • Strong communication skills, with a keen focus on listening and detail.
  • A commitment to maintaining high standards of customer service.
  • Ability to work independently and manage your own schedule.
  • A valid driving license to travel to various venues.

Why You Will Enjoy Working Here

  • Competitive salary of £25,300 per year, along with a generous commission structure.
  • Be part of a unique organizational culture that values autonomy and innovation, where your contributions are recognized and rewarded.
  • We are committed to creating an inclusive work environment, providing equal opportunities for all employees.

If you are enthusiastic about contributing to a greener future and possess the qualities we seek, we would love to hear from you.



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