IT Category Manager

5 days ago

Sheffield, Sheffield, United Kingdom British Business Bank Full time
About the Role

We are seeking an experienced Supplier Relationship Manager to join our Commercial Operations team at the British Business Bank. As a key member of our team, you will be responsible for developing and maintaining strong relationships with our IT strategic partners to ensure the delivery of high-quality services and compliance with Service Level Agreements (SLAs).

Key Responsibilities
  • Partner with the Business to oversee IT supplier service contracts, ensuring continued high levels of value and quality in service delivery and compliance with SLAs.
  • Act as an escalation point for the Business and Supplier in the event of concerns, ensuring coordination of resolving parties, effective communication to stakeholders, and post-incident review within the IT category.
  • Undertake assurance activities to ensure all controls, processes, documentation, and procedures are reviewed regularly and adhered to.
  • Manage performance/SLA/KPI management, service-specific contract drafting and negotiation skills, and dispute management.
  • Analyse complex performance information and invoicing for all outsourced services.
Requirements
  • Extensive experience of effective contract, commercial, service, and budget management within a complex multi-source service/supplier environment.
  • Excellent knowledge of working with and managing outsourced IT Service Providers.
  • Ability to use clear escalation paths for reporting, prioritizing, and resolving issues.
  • Good understanding of public sector procurement processes and strategic supplier relationship management.
  • Previous experience and understanding of the specific laws relating to public sector procurement and managing public money.
What We Offer

As a Supplier Relationship Manager at the British Business Bank, you will have the opportunity to work with a dynamic team and contribute to the development of deep relationships with our IT strategic partners. We offer a competitive salary, 30 days annual leave plus bank holidays, and a range of benefits including a 15% employer pension contribution, flexible working, and cycle to work scheme.

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