Team Leader

4 weeks ago


Winchester, Hampshire, United Kingdom Moto Full time
Team Leader - Costa - Winchester

Position: Team Leader

Salary: £28,000 per annum - 40 hours per week

Availability: Weekends and nights required

Role Overview:

As a Team Leader, you will serve as a vital support to the store manager, taking charge of the unit and ensuring it operates smoothly. Your primary responsibility will be to lead with enthusiasm and represent the brand effectively while providing outstanding service in a well-known coffee establishment.

Benefits for Team Leaders:

  • Annual bonus potential of up to £3,445*
  • Generous colleague discount of up to 60% for you and your family on various brands
  • Comprehensive benefits package including pension, sick leave, and life assurance
  • Excellent career development opportunities with funded training programs

Key Responsibilities:

  • Guide your team to uphold exceptional brand standards and customer service
  • Enhance profitability by driving sales and managing expenses
  • Oversee stock management and order processing
  • Collaborate with the Store Manager to set and achieve team targets
  • Engage with team members to provide coaching and identify training needs
  • Address customer feedback promptly and effectively
  • Assist the team in food and beverage preparation

Qualifications and Skills:

  • Prior experience in a leadership or supervisory role is highly desirable
  • Strong commitment to delivering an exceptional customer experience
  • Excellent communication skills and decision-making abilities
  • Capability to work independently and make sound decisions under pressure

This position is ideal for individuals currently in roles such as shift manager, team leader, or those aspiring to advance their careers in management. We welcome applications from those with a background in customer service looking to take the next step.

Join us in enhancing the customer journey.

*Internally, this position is referred to as Team Leader.

INDLP

Discover what it’s like to be part of our team through the experiences of our colleagues.



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