Customer Service Representative
2 weeks ago
We are seeking a highly organized and customer-focused individual to join our dynamic Website Admin and Returns team. As a key member of our team, you will play a vital role in ensuring that all orders meet customer expectations, while also processing associated returns and exchanges.
Key Responsibilities- Analyze order progress to ensure delivery dates and deadlines are met
- Notify customers of any delivery issues and update order details accordingly
- Build strong relationships with branches and hold them accountable for order fulfillment
- Update reports and circulate on a weekly/monthly basis
- Handle incoming department post daily
- Monitor V12 Finance agreement status and request payment where necessary
- Process returns and exchanges from various channels
- Ensure returned items meet quality standards for processing
- Work closely with internal departments, such as Customer Services
- Follow stock control processes and record/report processed volumes
Established in 1919, Beaverbrooks is a family-owned business with 88 locations across the UK. We pride ourselves on being true to our word and valuing every individual. Our core purpose is to enrich lives, making a positive difference to our colleagues, customers, suppliers, and the wider community.
What We Offer- 28 days holiday (inc bank hols)
- Contributory Pension & Life Assurance
- Outstanding colleague discounts
- Wellbeing scheme
- Employee & family support & counselling
- Charity schemes
- Office profit share bonus
- Experience of delivering excellent customer service
- Excellent written and verbal communication skills
- Competent in Microsoft Office (Outlook, Word, Excel)
- Proactive and self-motivated
- Highly organized and able to prioritize
- Ability to multi-task and work well in a team
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