Commissioning Relationship Manager

2 months ago


Long Bennington, Lincolnshire, United Kingdom Eden Futures Full time

About the Role

The Commissioner Relationship Manager sits within the Service Development Team at Eden Futures, a leading provider of support services for individuals with learning disabilities, autism, mental health needs, and associated complex needs. This role is primarily responsible for managing the smooth facilitation of referrals, coordinating with operational colleagues to manage void properties within their allocated region.

Main Responsibilities

  • To be the first point of contact for all commissioner, social worker, and family referral enquiries, responding to these and coordinating with operational colleagues.
  • Supporting operational colleagues in promoting their void services through marketing activities, such as open days, void notifications, and conferences.
  • To develop a clear understanding of all voids in the region through direct visits and completing void action plans with operational colleagues.
  • Working with the Eden Futures Bid Manager to complete mini tenders specific to the region and suitable for voids.
  • To develop key stakeholder relationships through regular contact and maintain these to generate referrals for existing voids in the region.
  • To keep all regional trackers up to date, through minute-taking on weekly void calls, monitoring internal email inboxes, and conversations with area managers.
  • Support operational colleagues on the referral process, including liaising with housing colleagues, finance colleagues, and the wider business.
  • Support the Service Development Team and the Service Development Director with other activities as required.

The Ideal Candidate

  • Experience of working in social care services for individuals with learning disabilities, autism, or mental health needs would be advantageous.
  • Experience of managing multiple workflows and driving these forward alongside colleagues.
  • Experience driving revenue in a business through sales, relationship building, and marketing activities.
  • Good Microsoft Office skills and experience utilizing CRM systems.
  • Excellent communication and organizational skills.
  • The ability to work to tight timescales and work effectively under pressure.

About Eden Futures

Eden Futures is committed to enabling individuals to live fulfilling lives in whatever circumstances they choose. We support individuals to be as independent as possible to achieve their goals. Our overall aim as an organization is to provide a high-quality service that empowers service users to lead normal lives and be the provider of choice.

We are proud to have the Advanced (Gold) Investors in People (IIP) standard, which places us in the top 2% of organizations internationally that are part of IIP.



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