Sales Representative
6 months ago
_Sales Representative_
**Company description**
Universal Air, the Airline of the Mediterranean is coming to the East Midlands.
Universal Air is a newly formed scheduled airline dedicated to delivering exceptional customer service. As we continue to grow, we are seeking motivated and customer-focused individuals to join our team as Call Center Representatives. This role presents an excellent opportunity to engage with customers, address inquiries, and contribute to a positive customer experience.
The Call Center Representative will be responsible for handling inbound and outbound customer calls, addressing inquiries, providing information, and resolving issues. This role requires effective communication skills, a customer-centric approach, and the ability to navigate computer systems to access relevant information.
This position will be offered on a roster basis, working weekends and public holidays, working from our Company group office located in Long Bennington, Newark.
**Duties and Responsibilities**
- Act as the first point of contact for all queries regarding ticketing, bookings, baggage queries, fares, refunds, and other special services using the Central Reservation System (CRS).
- Handle customer complaints, provide appropriate solutions and alternatives within the stipulated time limits; and follow up to ensure resolution in accordance with EU-261 regulations.
- Work with Universal Air Airport Services Agents and Customer Support Agents to ensure proper customer support and service is being delivered at all times.
- Identify opportunities to upsell or cross-sell products/services based on customer needs and preferences.
- Enter and update customer information accurately in the system. Ensure completeness and accuracy of records to facilitate smooth communication and follow-up.
- Build sustainable relationships and engage customers by going the extra mile
- Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. Provide feedback to management regarding recurring issues or trends.
- Issue final settlement claims within parameters defined by the Company /holiday agent contracts and/or EU-261 regulations.
- Follow company policies and procedures in handling customer interactions. Ensure compliance with privacy and security regulations.
**Skills and Qualifications required**:
- Previous experience in a customer support role and/or a high-pressure dynamic sales role
- Fluency in written and spoken English is a must. Please state if fluent in other languages, including Hungarian, Italian, German, French, Maltese and Arabic.
- Good computer skills, including Microsoft software.
- Attention to detail, problem-solving skills and a knack for interacting with customers with different personality types
- Remaining calm under pressure and maintaining a positive and professional approach
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Ability to multi-task, set priorities and manage time effectively
- Adaptable and resilient
UA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by national laws.
**Job Types**: Part-time, Full-time, Permanent
**Salary**: £9.50-£12.75 per hour
**Benefits**:
- Additional leave
- Company pension
- Employee discount
- Flexitime
- Free or subsidised travel
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- 10 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
Ability to Commute:
- Long Bennington NG23 5JR (required)
Work Location: In person
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