Customer Service Representative
2 months ago
• Provide top-notch customer service and support to resolve inquiries, complaints, and issues via various channels.
• Assist customers with product information, orders, billing, and account management, ensuring seamless experiences.
• Actively listen to customers' concerns, empathize with their needs, and provide effective solutions and guidance.
• Document customer interactions and maintain accurate records in the CRM system, ensuring data integrity.
• Collaborate with cross-functional teams to escalate and resolve complex customer issues, driving resolution and satisfaction.
Requirements:
• High school diploma or equivalent; associate or bachelor's degree preferred, demonstrating a strong foundation in customer service or a related field.
• Proven experience in customer-facing roles, showcasing strong communication and interpersonal skills.
• Excellent problem-solving and conflict resolution abilities, with a focus on customer satisfaction.
• Ability to work well under pressure in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Benefits:
• Competitive salary and benefits package, recognizing the value of our team members.
• Opportunities for professional development and career advancement, empowering growth and success.
• A rewarding work environment that prioritizes customer satisfaction and team collaboration, fostering a positive and supportive culture.
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