Customer Support Operations Supervisor

4 weeks ago


Birmingham, Birmingham, United Kingdom Elite Personnel Full time

Overview:
Elite Personnel is in search of a skilled and dedicated Customer Support Operations Supervisor to oversee our client’s customer service team, ensuring outstanding service delivery and fostering a culture of continuous enhancement in customer satisfaction, operational efficiency, and team productivity.

Position Details:
This role requires a commitment to a structured shift pattern, working from early morning to late evening on a rotating schedule.

Key Responsibilities:
As the Customer Support Operations Supervisor, your responsibilities will include but are not limited to:

  • Leading a team of customer service agents, offering direction, mentorship, and support to uphold superior service standards.
  • Conducting performance assessments, delivering constructive feedback, and formulating development plans for team members.
  • Maintaining precise documentation of customer interactions, grievances, and resolutions.

Ideal Candidate Profile:
The successful candidate for the Customer Support Operations Supervisor role will possess:

  • Experience with customer relationship management (CRM) systems or similar customer service tools is advantageous.

Employment Benefits:
As part of the team, you will enjoy:

  • 25 days of annual leave in addition to public holidays.
  • Complimentary parking facilities.
  • Gift vouchers for various high street retailers.


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