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Area Swim School Manager

2 months ago

London, Greater London, United Kingdom GLL Full time
About the Role

As a key member of our team, you will be responsible for leading and managing our swim school programmes across various centres in The Royal Borough of Greenwich. This role requires a strong focus on customer service, programme growth, and team management.

Key Responsibilities
  • Manage and grow diverse swim school programmes to meet customer needs and expectations.
  • Focus on pupil progression and attainment, ensuring high-quality lessons and customer satisfaction.
  • Drive income and retention through effective marketing and customer engagement strategies.
  • Oversee and impact lesson delivery and quality, ensuring consistency and excellence across all programmes.
  • Manage, mentor, and develop a team of Centre Swim School Leads, Lead Teachers, and Swimming Teachers to achieve programme goals and objectives.
  • Recruit and onboard new teachers to support programme growth and expansion.
  • Deliver exceptional customer service, responding to queries and complaints in a timely and professional manner.
  • Create a positive customer journey through effective communication and programme delivery.
  • Utilize marketing resources to promote products and engage customers and staff, driving programme growth and revenue.
  • Oversee the school swimming programme and pupil attainment, ensuring high-quality outcomes and customer satisfaction.
  • Engage with community agendas and initiatives to promote programme growth and customer engagement.
  • Support mobilisation and demobilisation as required, ensuring seamless programme delivery and customer service.
About GLL

As a charitable social enterprise owned by its staff, GLL offers a range of benefits and opportunities for career development and growth. Our values-driven organisation prioritises customer service, programme excellence, and team collaboration.

What We Offer
  • A values-driven organisation with a strong focus on customer service and programme excellence.
  • Learning and development opportunities to support career growth and development.
  • Good pension schemes and benefits packages.
  • Discounted gym membership for employees and their partners.
  • A full-time permanent position with industry-leading rates of pay.
  • Opportunities to join the GLL Society and participate in social events.
  • Exclusive discounts on villas in Portugal and ski chalets in Bulgaria.
  • Health assurance and career pathways for professional development.
  • Discounts across thousands of retailers and exclusive offers on spa treatments and products.
  • Ride-to-work scheme and free eye tests with discounted glasses.