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Customer Service Representative

2 months ago

Colchester, Essex, United Kingdom The Club Company Full time

We are seeking a highly motivated and enthusiastic individual to join our team as a Receptionist at The Essex Golf & Country Club. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members and guests.

About The Club Company

The Club Company is a leading provider of country clubs and leisure facilities in the UK. Our mission is to create a warm and welcoming atmosphere that inspires our members and guests to enjoy a feel-good experience. We are committed to providing exceptional service and ensuring that our clubs are places that people love to visit.

Our Values

We live by our CARE values - Caring, Ambitious, Respectful and Energised. These values guide and inspire our team every day to deliver exceptional service and create a positive experience for our members and guests.

Job Responsibilities

The successful candidate will be responsible for:

  • Delivering exceptional customer service to our members and guests
  • Managing the front desk and ensuring a smooth and efficient check-in process
  • Providing information and assistance to members and guests
  • Working collaboratively with our team to achieve our goals and objectives
  • Maintaining a high level of professionalism and attention to detail

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work under pressure and manage multiple tasks
  • High level of professionalism and attention to detail
  • Ability to work collaboratively as part of a team
  • Flexibility to work a variety of shifts, including weekends and holidays

Benefits

We offer a range of benefits to our employees, including:

  • Cycle to work scheme
  • 25% off beauty products and retail goods
  • Competition play for team members with a golf handicap
  • Discounted membership rates for a friend or family
  • Learning & development programs
  • Bonus holiday days for long service
  • Wedding day off
  • Birthday day off
  • Employee assistance programme
  • Complimentary use of health club, group exercise classes and golf facilities
  • Free health club membership for your household - One adult and up to 4 children under 18 for team members working over 16 hours per week
  • Beautiful work surroundings
  • Uniform provided
  • 70% off food and drinks on duty
  • 25% off food and drinks at other times
  • 25% off spa treatments if booked and taken on the day
  • Generous hotel offers and discounts
  • Free parking
  • Smile seeker recognition and reward scheme
  • Wagestream - a money management app that gives you access to a percentage of your pay as you earn