Compliance Officer

1 week ago

Gloucester, Gloucestershire, United Kingdom Fish Insurance Full time
Job Description

**Compliance Administrator Role**

We are seeking a highly organized and detail-oriented Compliance Administrator to join our team at Fish Insurance. As a key member of our compliance team, you will play a crucial role in ensuring that our business operations are in line with regulatory requirements and industry standards.

Key Responsibilities
  • Administrative Support
    • Maintain accurate and up-to-date records, documentation, and databases for all third-party entities
    • Coordinate and schedule site visits, meetings, and training sessions
    • Prepare and distribute meeting agendas, minutes, and other relevant materials
    • Assist in the preparation of reports, presentations, and other documentation as required
  • Oversight and Monitoring Support
    • Assist in the collection and analysis of data related to complaints, online reviews, customer feedback, QA and customer outcome metrics.
    • Support the coordination and execution of mystery shopping exercises within AR premises.
    • Monitor and track training completion data for AR colleagues.
    • Assist in the preparation of AR oversight packs for governance forums.
  • Communication and Coordination
    • Act as a liaison between the Third-Party Oversight Manager and third-party entities, facilitating effective communication and coordination.
    • Coordinate and schedule Approved Person check-in calls and regulatory update sessions.
    • Assist in the dissemination of regulatory updates, policies, and procedures to third-party entities.
  • Project and Task Management
    • Support the Third-Party Oversight Manager in managing projects and initiatives related to third-party oversight.
    • Maintain project timelines, task lists, and follow-up on outstanding items.
    • Assist in the coordination and implementation of new processes or systems related to third-party oversight.
  • Continuous Improvement
    • Identify opportunities for process improvement and streamlining within the third-party oversight function.
    • Suggest and implement changes to enhance efficiency and effectiveness.
Requirements
  • Considerable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications.
  • Strong stakeholder management
  • Attention to detail
  • People management
  • Well-developed report writing, verbal and written communication and presentation skills;
  • Familiarity and competency using MS Office (Word, Excel, Outlook)
  • Strong organisational and time management skills
  • Good written and verbal communication
  • Ability to influence
  • Experience of Account Executive led business as well as volume telesales environments would be an advantage, as would working with marketing material (Desirable)
  • Understanding of the insurance placement process (Desirable)

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