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On-Site Security Supervisor
2 months ago
About The Role
As the Site Security Manager at Manchester Arndale, your purpose is to oversee and support the supervisors and onsite team in accordance with HMCTS guidelines, taking responsibility for delivering an exceptional quality service within the area of responsibility.
- Lead the Team and Deliver Services
Lead the team and deliver the required services within your remit, ensuring that a strategic, innovative, efficient, quality service is provided to all clients within the agreed budgetary guidelines.
Provide Quality Service DeliveryProvide a quality service delivery to all customers in accordance with company procedures through a highly motivated and appropriately trained team of operational support staff.
Meet Performance ObjectivesProvide consistently high levels of performance, meeting and exceeding contractual obligations and strategic objectives.
Manage Portfolio PerformanceManage the delivery of the portfolio within your area of responsibility to provide consistently high levels of performance that meet contractual obligations to the Buyer.
Deliver Customer ServiceDeliver agreed levels of customer service as a minimum standard and look for ways to continuously improve upon service delivery.
Develop Succession PlanningActively participate in the development of succession planning through compliance with the PAR process and ongoing performance management.
Recruit and Develop Team MembersRecruit, induct, coach, motivate, develop and, where necessary, manage the performance of direct reports.
Ensure Staff CompetenceEnsure that all direct reports receive an annual performance appraisal in the required timescale, which includes an individual Personal Development Plan.
Maintain Staffing LevelsEnsure that appropriate staffing levels are maintained with the necessary skills and provide all necessary training and development to ensure their competence in their respective roles.
Comply with Company PoliciesEnsure compliance with OCS and HMCTS values, policies and procedures.
About Us
Manchester Arndale, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services.
