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Food and Beverage Host

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Rank Group Full time

About the Role

We are seeking a charismatic Food and Beverage Host to join our team at Grosvenor Casinos. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and creating a warm and welcoming atmosphere for our guests.

Key Responsibilities

  • Provide outstanding customer service, ensuring that every guest feels valued and cared for.
  • Be knowledgeable about our current promotions and products, making recommendations to enhance the customer experience.
  • Efficiently manage food and beverage orders, ensuring prompt and friendly service.
  • Contribute to achieving daily and weekly targets, driving sales and revenue growth.
  • Display a positive and enthusiastic attitude, responding promptly to customer requests and needs.
  • Maintain a clean and organized workspace, replenishing stocks as required.

Requirements

  • Positive attitude and excellent communication skills.
  • Experience in a hospitality role, with a passion for delivering exceptional customer experiences.
  • Ability to work collaboratively with the wider business, embracing new ideas and initiatives.
  • Flexibility to work a variety of shifts, including weekends and bank holidays.

About Us

Grosvenor Casinos is part of The Rank Group, a leading gaming and entertainment company. We are committed to delivering exceptional customer experiences and creating a fun and engaging atmosphere for our guests.