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Client Support Specialist
3 months ago
We are seeking a dedicated Customer Operations Technician to become an integral part of our team, focusing on the execution of plans and the integration of innovative product designs, while continuously enhancing existing designs within our operational facility.
The Technician will possess expertise across various domains within customer operations and engineering, including programming, validation, tool and fixture design, and the operation of diverse CNC machinery and control systems. This role emphasizes the importance of cost efficiency, quality assurance, timely delivery, and the optimization of processes and assets.
Our organization, known for its excellence in precision engineering for over two centuries, is at the forefront of advanced automotive processing systems.
We take pride in our leadership in centerless grinding, single- and double-disc grinding, as well as lean, adaptable CNC grinding solutions that influence multiple industries.
Competitive Salary:
£36,556 per annum.
- Premium Payments for shift work
- Generous Holiday Allowance: 266 hours 30 minutes of annual leave (equivalent to 28 days paid holiday plus 8 bank holidays).
- Pension Scheme: Join our contributory pension scheme with matched contributions of 4% or 5% (increasing to 6% or 7%).
Perkpal Benefit Platform:
Access exclusive discounts and vouchers.
- Prioritize your health with our comprehensive health plan, covering various aspects of your well-being.
- Medical: Paid medical appointment time - 8 hours per year.
- Life Assurance: We've got you covered - 5 x your annual salary.
- Family-Friendly Policies: Enjoy enhanced paternity and maternity policies.
- Relish a subsidized canteen and hassle-free free parking.
- Be actively involved in contributing to the entire operational process, from engineering design through to delivery.
- Programming, setting, validating, and operating CNC machines in turning, grinding, metrology, flexible machining centers, heavy machining, and heavy grinding.
- Working from and interpreting engineering drawings and computer-generated models.
- Applying knowledge of materials and machining techniques.
- Work with minimal supervision and effectively plan workload to meet targets and KPIs.
- Programming, validation, and editing of CNC programs, including the use of software tools such as Vericut and Delcam.
- Experienced in operating 5-axis and multi-pallet machine tools using advanced control systems.
- Several years of experience in operating precision CNC machinery before advancing to part-programming using modern software.
- NC Programming of components using Feature Cam programming software experience.
- Skilled in working with a variety of materials, particularly cast irons, steels, and bronze alloys.
- Ability to troubleshoot and resolve issues that arise during machining processes.
- Flexibility to adapt to the needs of the business, including working different shift patterns and overtime as required.
