Card Facility Advisor

3 weeks ago


St Helens, St. Helens, United Kingdom Handepay Merchant Services Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Advisor. As a key member of our customer service team, you will be responsible for providing exceptional support to our existing customers, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities
  • Take ownership of customer queries and provide timely and accurate solutions
  • Act as a single point of contact for all customer service queries, liaising with internal teams as required
  • Provide technical support for Ecommerce and Virtual Terminal customers
  • Maintain accurate system records and follow established procedures
  • Develop an understanding of the card market and industry standards
Requirements
  • Team player with a strong focus on delivering excellent customer service
  • Tolerant and empathic communicator with a confident telephone manner
  • Ability to take ownership of queries, problems, and projects and manage to resolution
  • Strong time management and organizational skills
  • PC literacy and proficiency in MS Office applications
  • Attention to detail and ability to work in a fast-paced environment
About Handepay Merchant Services

Handepay Merchant Services is a leading player in the payments industry, offering a unique price proposition that sets us apart from the competition. Our core values of honesty, transparency, and integrity have earned us a reputation as a trusted and reliable partner for businesses.

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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