Contract Manager

4 weeks ago


West Wickham, Greater London, United Kingdom Mears Full time

About the Role

We are seeking a skilled Contract Manager to join our team at Mears. As a Contract Manager, you will be responsible for delivering high-quality Repairs services to Housing Client properties, ensuring teams operate to Mears defined branch standards and deliver best in class customer service.

You will be required to manage all aspects of operational and commercial delivery, including contract performance in line with contractual commitments and agreed company & client protocols. This will involve managing works to programme time frames, producing project updates relating to budget, cash flow, work programmes and health & safety.

Key Responsibilities:

  • Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures, Mears values and quality assurance accreditations.
  • Management of direct labour resources and supply chain, identifying opportunities to increase productivity and capture and maximise efficiency savings.
  • Work with group Procurement to maximise the benefit of national procurement agreements and new innovations.
  • Adherence to and completion of company & client reporting protocols with required timescales.
  • Cultivate a positive, customer focused culture that is instilled and promoted across all work / programme activities via Mears Red Thread.
  • Ensure attainment of high levels of customer satisfaction in delivery and achieving contractual KPI targets, whilst adhering to Mears Standard Operating Procedures.
  • Manage employees' performance, coach and develop individuals in their roles.
  • Protect all company assets supplied, ensuring applicable HR Policies & Procedures are followed, with assets maintained in good condition.
  • Provide accurate reporting to management as requested.

Requirements:

  • Proven track record of Repairs maintenance contract management & delivery.
  • Proven track record of commercial and performance management.
  • Ability to manage prioritise tasks and meet deadlines.
  • Proven track record of working in a customer focused environment.
  • Experience of contract management.
  • Experience motivating & inspiring a diverse workforce.

What We Offer:

  • 25 days annual leave plus bank holidays.
  • Annual Mears Fun Day.
  • Volunteering Leave.
  • Staff perks with Mears Rewards.
  • Family friendly policies.
  • Company Van, Fuel Card and Uniform.

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