Contract Manager
2 months ago
About the Role
We are seeking a skilled Contract Manager to join our team at Mears. As a Contract Manager, you will be responsible for delivering high-quality Repairs services to Housing Client properties, ensuring teams operate to Mears defined branch standards and deliver best in class customer service.
Key Responsibilities
- Manage all aspects of operational and commercial delivery, ensuring overall contract performance in line with contractual commitments and agreed company & client protocols.
- Ensure compliance and adherence to health & safety regulations, Mears standard operating procedures, Mears values, and quality assurance accreditations.
- Manage direct labour resources and supply chain, identifying opportunities to increase productivity and capture and maximise efficiency savings.
- Work with group Procurement to maximise the benefit of national procurement agreements and new innovations.
- Adhere to and complete company & client reporting protocols with required timescales.
- Cultivate a positive, customer-focused culture that is instilled and promoted across all work / programme activities via Mears Red Thread.
- Ensure attainment of high levels of customer satisfaction in delivery and achieving contractual KPI targets, whilst adhering to Mears Standard Operating Procedures.
- Manage employees' performance, coach and develop individuals in their roles.
- Protect all company assets supplied, ensuring applicable HR Policies & Procedures are followed, with assets maintained in good condition.
- Provide accurate reporting to management as requested.
Requirements
- Proven track record of Repairs maintenance contract management & delivery.
- Proven track record of commercial and performance management.
- Ability to manage prioritise tasks and meet deadlines.
- Proven track record of working in a customer-focused environment.
- Experience of contract management.
- Experience motivating & inspiring a diverse workforce.
What We Offer
- 25 days annual leave plus bank holidays.
- Annual Mears Fun Day.
- Volunteering Leave.
- Staff perks with Mears Rewards.
- Family friendly policies.
- Company Van, Fuel Card and Uniform.
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