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Client/Customer Success Manager

2 months ago


Southampton, Southampton, United Kingdom Intelerad Forge Strategic Partnership Full time
Job Description

The Client Success Manager is a key role at Intelerad Forge Strategic Partnership, responsible for driving client success and growth. This position requires a strong understanding of customer needs and a proven ability to deliver value-added solutions.

Key Responsibilities
  • Client Engagement: Proactively engage with clients to understand their needs and goals, and develop strategies to drive success.
  • Solution Adoption: Collaborate with clients to identify opportunities for solution adoption and drive engagement with Intelerad's products and services.
  • Client Retention: Develop and implement strategies to retain clients and drive long-term growth.
  • Feedback and Improvement: Gather feedback from clients and recommend improvements to Intelerad's solutions and services.
  • Project Management: Manage projects to ensure successful implementation and adoption of Intelerad's solutions.
  • Communication and Collaboration: Communicate effectively with clients, internal stakeholders, and cross-functional teams to drive success.
Requirements
  • Experience: 5+ years of experience in customer-facing roles, with a minimum of 3 years in customer success or equivalent.
  • Skills: Proven ability to demonstrate the value of software products and professional services, excellent communication and negotiation skills, and experience in team management and collaborative leadership.
  • Education: Bachelor's degree in a related field.