Field Service Operations Manager
7 days ago
TSG UK Solutions Ltd is seeking a highly skilled and experienced professional to fill the role of Field Service Operations Manager. As a key member of our team, you will be responsible for ensuring the smooth operation of our field-based services, providing exceptional customer experiences, and driving business growth.
Key Responsibilities:- Service Delivery: Oversee the delivery of field-based services, ensuring timely and efficient completion of tasks, and maintaining high levels of customer satisfaction.
- Team Management: Lead and manage a team of field technicians, providing guidance, support, and coaching to ensure they have the necessary skills and resources to perform their duties effectively.
- Customer Communication: Develop and maintain strong relationships with customers, responding to their queries, and resolving any issues in a timely and professional manner.
- Reporting and Analysis: Prepare and submit regular reports on service delivery, team performance, and customer feedback, providing insights and recommendations for business improvement.
- Process Improvement: Identify areas for process improvement and implement changes to enhance service delivery, reduce costs, and increase efficiency.
- Experience: Proven experience in a field service management role, with a strong background in customer service, team management, and process improvement.
- Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, team members, and stakeholders.
- Technical Skills: Proficient in Microsoft Office, with experience in using software packages such as CRM systems, project management tools, and reporting software.
- Education: Degree-level qualification in a relevant field, such as business administration, management, or a related discipline.
- Competitive Salary: A competitive salary package, reflecting your skills and experience.
- Benefits: A range of benefits, including health insurance, life assurance, and a pension scheme.
- Professional Development: Opportunities for professional development, including training, coaching, and mentoring.
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Field Service Coordinator
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Perth, Perth and Kinross, United Kingdom TSG UK Solutions Ltd Full timeJob DescriptionTSG UK Solutions Ltd is seeking a highly skilled and experienced professional to fill the role of Field Service Operations Manager. As a key member of our team, you will be responsible for ensuring the smooth operation of our field-based services, providing exceptional customer experiences, and driving business growth.Key...
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Field Service Coordinator
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Perth, Perth and Kinross, United Kingdom TSG UK Solutions Ltd Full timeJob DescriptionTSG UK Solutions Ltd is seeking a highly skilled and experienced professional to fill the role of Field Service Operations Manager. As a key member of our team, you will be responsible for ensuring the smooth operation of our field-based services, providing exceptional customer experiences, and driving business growth.Key...
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Field Service Operations Coordinator
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Perth, Perth and Kinross, United Kingdom TSG UK Solutions Ltd Full timeAt TSG UK Solutions Ltd, we deliver a wide array of services tailored to our clients in the energy retail, commercial fleet, and transportation sectors throughout the UK. Our clients benefit from comprehensive solutions that include design, construction, product supply, installation, project management, and ongoing maintenance. We are recognized as one of...
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