Customer Service Representative
1 week ago
Hays Specialist Recruitment Limited is delighted to be working with Castle Water on the opportunity to join their team at their headquarters.
Castle Water is a leading company in the utilities sector, known for delivering exceptional customer service and achieving outstanding results.
The company's customers include some of the largest companies and public sector bodies in the UK, and they aim to provide the best customer experience in the sector.
Key Responsibilities- Utilize internal systems to record and investigate complaints, resolving them swiftly and effectively.
- Liaise with customers via telephone or email, harnessing customer service and communication skills to build rapport and reach a satisfactory outcome.
- Work in a fast-paced, challenging environment, prioritizing effectively and managing competing demands.
- Collaborate with customers, wholesalers, staff, and colleagues to resolve complaints and provide excellent customer service.
- Strong communication skills, with the ability to blend approachability with a clear, confident, and measured response.
- Excellent written skills and attention to detail, with the ability to respond to complaints via email.
- Ability to work in a fast-paced environment, prioritizing effectively and managing competing demands.
- Strong organizational skills, with the ability to manage multiple tasks and deadlines.
- A highly competitive salary.
- A day-time shift pattern of Monday-Friday, 9am-5pm.
- A strong pension scheme.
- The option for hybrid working.
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Customer Service Representative
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Blairgowrie and Rattray, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleThe Complaints Team at Castle Water is seeking a highly motivated and customer-focused individual to join their team as a Customer Service Representative. This is an exciting opportunity to work in a fast-paced environment, utilizing internal systems to record and investigate complaints, and providing exceptional customer service to resolve...
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