Resident Liaison Officer

17 hours ago


City of London, United Kingdom Skilled Careers Ltd Full time
About the Role

We are seeking a highly skilled and experienced Resident Liaison Officer to join our construction division on a permanent basis. As a key member of our team, you will play a vital role in ensuring excellent customer care and delivering high-quality services to our residents.

Key Responsibilities
  • Manage resident appointments and schedules to ensure seamless communication and efficient service delivery.
  • Handle resident complaints and issues with professionalism and efficiency, providing timely and effective resolutions.
  • Maintain accurate property records and conduct regular validation and customer satisfaction surveys to ensure high standards of service.
  • Facilitate communication between all stakeholders to ensure a smooth project experience and minimize disruption to residents.
  • Work proactively to establish positive relationships with residents, contractors, and other stakeholders, promoting a collaborative and supportive work environment.
Requirements
  • Previous experience as a Resident Liaison Officer (RLO) is essential, with a minimum of 1-2 years of experience in a similar role.
  • Occupied refurbishment knowledge is highly desirable, with a strong understanding of construction industry practices and regulations.
  • Strong health and safety knowledge, with the ability to identify and mitigate potential risks.
  • Exceptional communication and interpersonal skills, with the ability to work collaboratively with residents, contractors, and other stakeholders.
  • IT proficiency and adaptability to on-site operations, with the ability to learn and use new systems and technologies.
  • Ability to work independently and as part of a team, with a proactive and flexible approach to work.
  • Strong interpersonal skills and a proactive attitude, with a commitment to delivering high-quality services and exceeding customer expectations.
  • Ambitious, innovative, and self-motivated individual with a passion for delivering exceptional customer care.
  • Valid driving license and access to a vehicle.


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