Data Management Leader

1 month ago

Warrington, Warrington, United Kingdom ENGINEERINGUK Full time
Job Title: Data Management Leader

As a Data Management Leader, you will play a crucial role in driving the growth and profitability of our store through the implementation of the retail plan and delivery of key performance indicators (KPIs) for your area of accountability.

Key Responsibilities:
  • Support the delivery of the retail plan and KPIs for your area, ensuring the store meets its sales and profitability targets.
  • Lead a team of colleagues to deliver excellent customer service and KPIs across the store, ensuring a customer-focused service proposition.
  • Recruit, develop, and retain great talent within the customer assistant team, supporting succession requirements for the store and region.
  • Ensure colleagues understand and are motivated to deliver their part in achieving store goals.
  • Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
  • Deliver an inspirational, improved, and consistent visual customer journey in-store, inspiring customers to shop and buy more often.
Technical Skills/Experience:
  • Ability to lead a team to deliver excellent customer service and KPIs across the store.
  • Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
  • Uses all available data and MI to identify commercial, visual, cost savings, and customer opportunities to increase profit.
  • Good working knowledge of VM principles.
  • Good level of digital capability and an understanding and use of all systems.
  • Good knowledge of the legal requirements across their area of accountability and the store.
  • Knowledge of our people policies and managing performance within a team.
  • The ability to have difficult conversations with effective resolutions with colleagues.
  • Good communicator and listener who will inspire, share their knowledge, and best practices with others.
  • Ability to plan and review across the week and the month.
  • Ability to deliver under pressure, demonstrating resilience.
  • Ability to build and maintain relationships with key stakeholders across the store and region.
  • Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset.
Key Leadership Capabilities:
  • Successfully embeds change for lasting commercial impact and results.
  • Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting.
  • Takes ownership and accountability for the success of their team.
  • Spends time coaching colleagues to accelerate performance and personal growth.
  • Recognises high performance and supports poor performers to improve.
  • Shows colleagues why they matter to M&S, their part to play in delivering the plan, and what the results of their work are.
  • Uses customer feedback and market trends to guide team work.
  • Helps teams understand information and business messages by actively seeking out opinions and asking questions.
  • Uses a combination of channels and technology to communicate, ensuring timely, clear, and open communication with colleagues.
  • Seeks the best solution for M&S by proactively collaborating with colleagues from across the business.
Key Relationships and Stakeholders:
  • Customers
  • Colleagues
  • Store Leadership
  • Regional Leadership
  • BIG

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