Data Management Leader

3 weeks ago

Warrington, Warrington, United Kingdom ENGINEERINGUK Full time
Job Title: Data Management Leader

As a Data Management Leader, you will play a crucial role in supporting the growth and profitability of our store through the implementation of the retail plan and delivery of key performance indicators (KPIs) for your area of accountability.

Key Responsibilities:
  • Drive profitability and sales for your area through supporting the delivery of the Retail Plan and Store KPIs.
  • Support the delivery and embedding of the business transformation plan and change initiatives for your area.
  • Deliver great standards and service by setting clear expectations with store colleagues.
  • Create the right culture, role modeling new digital ways of working and leadership behaviors.
  • Create a multiskilled team, coaching and training the team to fully utilize all the tools available to serve and sell well.
  • Deliver brilliant basics through the team.
  • Seek customer feedback and take action to deliver improvement.
  • Use data and insight to improve customer in-store experience, improve the operation, and drive performance.
  • Support the delivery of Plan A.
  • Regularly review individual performance through quality conversations, managing underperformance where required, and celebrating success.
  • Recruit for the team, ensuring new starters have a brilliant onboarding experience.
  • Deliver all line management activities in line with company process and policy.
  • Build an active working partnership with BIG, provide feedback, and support the development of BIG reps.
  • Deliver operational excellence to maximize product availability, minimize stock and cash loss.
  • Ensure process and task delivery in line with business expectation and operating standards, allocating resource accordingly.
  • Maintain a safe and legal store environment.
  • Support visual merchandising updates across all launches, events, and campaigns.
Requirements:
  • Ability to lead a team to deliver excellent customer service and KPIs across the store.
  • Create the right culture, role modeling new digital ways of working and leadership behaviors.
  • Has a good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
  • Uses all available data and MI to identify commercial, visual, cost savings, and customer opportunities to increase profit.
  • Good working knowledge of VM principles.
  • Good level of digital capability and an understanding and use of all systems.
  • Good knowledge of the legal requirements across their area of accountability and the store.
  • Knowledge of our people policies and managing performance within a team.
  • The ability to have difficult conversations with effective resolutions with colleagues.
  • Good communicator and listener who will inspire, share their knowledge, and best practices with others.
  • Ability to plan and review across the week and the month.
  • Ability to deliver under pressure, demonstrating resilience.
  • Ability to build and maintain relationships with key stakeholders across the store and region.
  • Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset.
Leadership Capabilities:
  • Successfully embeds change for lasting commercial impact and results.
  • Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting.
  • Takes ownership and accountability for the success of their team.
  • Spends time coaching colleagues to accelerate performance and personal growth.
  • Recognizes high performance and supports poor performers to improve.
  • Shows colleagues why they matter to M&S, their part to play in delivering the plan, and what the results of their work are.
  • Uses customer feedback and market trends to guide team work.
  • Helps teams understand information and business messages by actively seeking out opinions and asking questions.
  • Uses a combination of channels and technology to communicate, ensuring timely, clear, and open communication with colleagues.
  • Seeks the best solution for M&S by proactively collaborating with colleagues from across the business.
Key Relationships and Stakeholders:
  • Customers
  • Colleagues
  • Store Leadership
  • Regional Leadership
  • BIG

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