First Line Support Specialist
2 months ago
Job Title: First Line Support Specialist
Location: On-site
Job Type: Full-time
This is an exciting opportunity for a skilled First Line Support Analyst to join Digital Waffle's fast-paced and dynamic support team.
Key Responsibilities:
- Provide technical support to end-users, troubleshooting hardware and software issues.
- Handle user inquiries and technical issues related to Active Directory and Office 365.
- Diagnose and resolve technical issues via collaboration with other IT teams.
- Install, configure, and maintain computer hardware and software.
- Ensure timely resolution of support requests and maintain accurate documentation.
Requirements:
- Proven experience in a First Line Support role.
- Strong knowledge of Active Directory and Office 365 administration.
- Proficiency in diagnosing and resolving hardware and software issues.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a team.
Qualifications:
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
- A bachelor's degree in Information Technology or a related field is preferred.
Working Hours: This is a full-time position that requires the candidate to be on-site during regular business hours. Flexibility may be required based on business needs.
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