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Internal Sales Manager
2 months ago
Job Title: Internal Sales Manager
Job Type: Permanent
Location: Telford
Job Description:
We are seeking an experienced Internal Sales Manager to join our team at Prince Personnel Limited. As an Internal Sales Manager, you will be responsible for maintaining satisfaction and management of the day-to-day customer account activity, allowing commercial functions to focus on growing and developing new business.
Key Responsibilities:
- Establish and develop relationships with new and existing customers to determine their needs, expectations, limitations, and requirements.
- Handle purchase orders from inputting orders into the system to updating orders to reflect any changes.
- Proactive customer order management, contact customers with order resolution, current shipping information, and corrective action on late or problematic orders.
- Demonstrate initiative in problem-solving, action any customer complaints quickly and efficiently, taking ownership of the issue.
- Manage product returns in compliance with quality procedures, liaise with transport/warehouse to meet required timescales.
- Generic Sales inboxes maintenance.
- Work closely with External National Account Managers to deliver excellent customer service, provide support during new account set up.
- Carry out customer reviews and support External National Account Managers to achieve monthly and yearly targets.
- Participate in special customer projects and/or provide support to project teams regarding improvements, new items, or changes to existing packaging.
- Update and maintain internal systems with relevant information, ensuring data integrity and accessibility for all team members.
- General administrative duties, as necessary to support the wider team.
Requirements:
- Previous experience in an FMCG business.
- Demonstratable record of success.
- Experience in forecasting expected orders with clients would be desirable.
- Previous experience in building relationships with customers via phone, email, or face-to-face.
- Experience and knowledge of commodity-driven products and pricing is desirable.
- Knowledge of the UK food industry would be an advantage but is not essential.
- Experience with using CRM systems.
Desirable Skills:
- Ability to work in a fast-paced environment to tight deadlines.
- Excellent teamwork.
- Ability to communicate in all formats and at all levels with colleagues, managers, and external organisations.
- Organisational skills to prioritise effectively.
- Strong customer service skills.
- Self-motivated.
- Excellent people skills.
- Good IT skills, including Microsoft Office, Excel, Word, PowerPoint, MS Teams.
