Visitor Operations and Experience Manager
7 days ago
About the Role
The National Trust is seeking a highly skilled and experienced Visitor Operations and Experience Manager to join our team. As a key member of the Property Leadership Team, you will be responsible for the strategic planning and day-to-day management of the visitor experience offer across the portfolio.
Key Responsibilities
- Develop and deliver the visitor offer in Fermanagh, working collaboratively with other members of the portfolio team, consultants, and local communities.
- Lead the development and direction of visitor engagement, including interpretation and property programming.
- Manage a team of 4 members, providing guidance and support to ensure the delivery of high-quality visitor experiences.
- Work closely with the General Manager to ensure alignment with the Trust's overall strategy and goals.
Requirements
- Proven experience in visitor operations and experience management, with a strong track record of delivering high-quality visitor experiences.
- Excellent leadership and management skills, with the ability to motivate and inspire a team.
- Strong communication and interpersonal skills, with the ability to build effective relationships with stakeholders.
- Knowledge of data, trends, and budgets, with the ability to analyze and interpret data to inform decision-making.
- Ability to work collaboratively as part of a team, with a flexible and adaptable approach to work.
What We Offer
- A competitive salary and benefits package, including a substantial pension scheme and free entry to National Trust places.
- A dynamic and supportive work environment, with opportunities for professional development and growth.
- A chance to work on a wide range of projects and initiatives, with the opportunity to make a real impact on the Trust's work.
About the National Trust
The National Trust is a charity that protects and preserves historic sites and green spaces for future generations. We are committed to creating an inclusive culture, where everyone feels they belong. We welcome and value difference, and we are proud to be an equal opportunities employer.
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