Deputy Manager

5 days ago


Bicester, Oxfordshire, United Kingdom FitzRoy Full time

About the Role:

FitzRoy is seeking an exceptional Deputy Manager to join our team in a leadership role. As a Deputy Manager, you will be responsible for empowering and developing the team to ensure a sustainable, quality person-centred service is provided.

Key Responsibilities:

  • Service Development:
    • Develop and implement person-centred approaches to deliver outcomes that meet the needs and aspirations of the people we support.
    • Engage with the local community to promote the involvement of the people we support and FitzRoy's profile.
    • Complete regular audits for quality, compliance, and business performance, and report on progress with effective action plans for improvement.
    • Create and review annual business plans, and take action to meet agreed performance indicators.
    • Ensure a safe working environment for the people we support, staff members, and visitors.
  • Team and Resource Management:
    • Recruit, develop, and motivate staff members and volunteers to meet the needs of the people we support.
    • Ensure team members are performance managed effectively, with clear expectations for standards.
    • Identify areas of key responsibilities for staff members, which develop their roles, add value to the service, and engage them fully as members of the FitzRoy team.
    • Ensure rotas are effectively managed to utilise resources efficiently to meet the needs of the people we support.
    • Be accountable for the financial performance of your location and for the financial plans for the people you support.
    • Ensure all records and reports are completed in an accurate and timely way, and that administrative processes are adhered to.
  • Communication Excellence:
    • Ensure opportunities arise for the people you support to have a voice in their service, FitzRoy, and the wider community.
    • Promote the meaningful, active involvement of the people we support in the continuation of quality services.
    • Promote equal opportunities, cultural diversity, and the rights of people, and ensure everyone is treated with respect and dignity.
    • Establish and maintain effective communications with the people we support, their families, the local community, and local professional networks.
    • Positively manage internal communications to ensure staff members, volunteers, the people we support, and family members are aware of key decisions and keep the organisation informed through the line management structure.
    • Maintain a strong customer focus through continuous improvement.

About You:

  • Care sector experience is essential.
  • You will have excellent computer skills, with attention to detail and problem-solving a high priority.
  • You will be highly customer-focused, a strong team player, and data and process-driven.
  • You will be tenacious and diligent, with the ability to multi-task and work to deadlines.

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