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Operational Readiness Coordinator

2 months ago

Moreton in Marsh, Gloucestershire, United Kingdom Securitas Security Services Full time
About the Role

We are seeking a highly skilled and experienced Operational Contingency Team Coordinator to join our team at Securitas Security Services. As a key member of our emergency response team, you will play a critical role in ensuring the readiness and preparedness of our Operational Contingency Crew (OCC) for deployment.

Key Responsibilities
  • Recruitment Coordination
    • Coordinate and oversee the recruitment of OCC members, working closely with our Screening Department to ensure a thorough and efficient process.
    • Review and select candidate applications, ensuring they meet the required criteria and standards.
    • Conduct interviews and assessments to evaluate candidate suitability for the role.
    • Oversee the onboarding process, ensuring a smooth transition for new team members.
  • Training Courses & Administration
    • Liaise with our FSSM team to plan and coordinate training courses, ensuring adequate resources and facilities are available.
    • Issue joining instructions and arrange accommodation for course attendees, as required.
    • Collate and manage data for PPE and uniform ordering, ensuring timely delivery and distribution.
    • Coordinate appliance service inspections and schedule with third-party suppliers, ensuring adequate resources are available for OCC training courses.
    • Ensure a member of our Fire Division is present during courses to welcome attendees, issue uniform, and complete relevant paperwork.
    • Collaborate with training providers to address any issues or situations that arise during courses.
    • Report equipment and vehicle defects through our standard reporting procedure.
    • Roster crew members, update the Uniform Issue Log, and ensure all relevant paperwork from the course is completed.
    • Oversee and track all financial processes for the OCC, including payment of crew, uniform, PPE, courses, accommodation, and expenses.
    • Support the management team in coordinating client meetings, audits, visits to FSC, and meeting room bookings/accommodation arrangements.
    • Work with the management team to ensure the relevant structure, processes, and administration are in place in preparation for a deployment.
  • Data Analysis and Contract Performance
    • Work with our SFFM team to produce a monthly dashboard report, providing an accurate overview of the OCC's state of readiness for deployment, highlighting risk areas and solutions/options.
    • Produce a monthly SLA report for the London Fire Brigade.
    • Liaise with relevant personnel to ensure all OCC manuals, flow charts, and deployment paperwork are up to date and ready for use.
    • In the event of OCC deployment, be prepared for extended hours of work at operational bases, working closely with the FSSM team.
    Essential Skills
    • Excellent written and verbal communication skills
    • High level of customer service, with the ability to converse at all levels
    • Excellent organisation and multi-tasking, with the ability to prioritise tasks in a fast-moving environment
    • Professional image and work ethos
    • Leadership skills and the ability to negotiate
    • Analytical skills with attention to detail
    • Strategic thinking (planning and forecasting)
    • Ability to manage own workload and use initiative
    • Team player and commitment to working within a team
    • Ability to network and forge good relationships internally and externally
    • Intermediate/Advanced knowledge level in the use of MS Office, specifically Outlook, Word, Excel, and SharePoint
    Desirable Skills
    • Previous experience in a recruitment role, including sifting applications and conducting interviews
    • Previous administration experience in a busy administrative/coordination post
    • Previous experience in the service sector