Cyber Security Operations Team Leader

2 weeks ago

Glasgow, Glasgow City, United Kingdom Ashurst Full time

About Ashurst

Ashurst is a leading global law firm with a strong commitment to innovation and excellence. We are seeking a highly motivated and experienced Cyber Security Operations Team Leader to join our team.

Job Summary

The Cyber Security Operations Team Leader will be responsible for managing the technical aspects of our cyber security operations, ensuring the effective handling of cyber security issues with a global reach. This role will involve acting as the primary point of contact for cyber security issues, enhancing incident response plans, producing technical reports for senior stakeholders, and advising on best practices.

Main Responsibilities

  • Technical Management:
    • Act as the primary point of contact for all cyber security operations issues/escalations within the UK region, extending to AU where required.
    • Enhance the IR plan and playbooks, collaborate with SMEs to handle incidents, lead the CSIRT as needed globally, and ensure accountability in problem management allocated to Cyber Security Operations.
    • Produce technical reports for senior business/stakeholders.
    • Advise on security best practices for various business services requests, including understanding and ensuring compliance with client and regulatory certifications.
  • Team Management:
    • Oversee the daily activities of Security Engineering, Threat & Vulnerability Management, DLP, Secure Configuration, Incident Detection & Response and performance of team members across UK & AU.
    • Collaborate with Senior Leadership, Global Cyber Security Operations Manager and SME's to drive and deliver strategic deliverables.
    • Work with the Global Cyber Security Operations Manager, ensuring that work and initiatives are assigned based on team members' skills and workload capacity.
    • Track individual and team performance against SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), KRI (Key Risk Indicators) ensuring SLAs are achieved or exceeded.
    • Provide guidance, feedback, and support to team members to enhance performance and foster professional growth.
    • Identify skill gaps and arrange training opportunities to enhance team members' capabilities.
    • Conduct regular 1-2-1 meetings with team members to discuss performance, provide feedback, and set development goals.
    • Ensure that team activities align with SLAs and stakeholder expectations, and address any deviations promptly.
    • Ensure team adheres to security, change and operational processes. Identify potential risks and dependencies, and take proactive measures to mitigate them.
  • Quality of Service:
    • Ensure that the team delivers high-quality services and meets stakeholder expectations consistently.
    • Ensure changes to systems are implemented smoothly and do not negatively impact security, services or users.
    • Promote a culture of continuous improvement, identifying opportunities to streamline workflows and enhance service delivery.
  • Agile Methodologies:
    • Facilitate Agile ceremonies such as daily stand-ups, sprint planning, reviews, and retrospectives.
    • Help the team prioritise tasks and manage workloads effectively within Agile frameworks.
    • Encourage flexibility and responsiveness to change, iterating on processes and deliverables based on feedback.
  • Communication:
    • Act as a point of contact between the team and stakeholders, ensuring clear communication of project status and outcomes.
    • Facilitate open communication within and across the wider business teams to foster collaboration and resolve issues efficiently.

Essential Skills and Experience

We are looking for a highly motivated individual with the following skills and experience:

  • Relevant Cyber Security and/or IT experience
  • Strong technical team leader and people management skills, preferably gained in a global organisation
  • Managing escalations to a satisfactory outcome
  • Experience delivering BAU initiatives and small internal projects using agile methodologies
  • Experience managing continuous improvement
  • Excellent communication skills, both verbal and written, along with a track record of establishing and maintaining effective relationships and collaborating with stakeholders.
  • Strong organisational skills and comfortable working in a fast-paced environment.
  • Demonstrated ability to take initiative and problem-solve.
  • Remains calm under pressure, has the confidence to escalate issues or flag risks that may surface.
  • Experience in working in a global environment and across multiple time-zones.
  • Experience working with Jira, Azure DevOps, ITSM tools such as Cherwell and ServiceNow and the MS Office suite.

Desired Skills and Experience

We would also like to consider candidates with experience and/or Cyber Security qualifications working with SIEM, Endpoint D&R, Managed Services, DLP etc.

Background Checks

Ashurst will undertake appropriate vetting of staff. When applicants accept a job offer, Ashurst, alongside a specialist provider, will undertake professional verification and background checks. These checks are only undertaken with consent, and in accordance with our legal and regulatory obligations.

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