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Cyber Security Operations Team Leader

2 months ago


Glasgow, Glasgow City, United Kingdom ASHURST BUSINESS SERVICES LIMITED Full time
About Ashurst Business Services Limited

Ashurst Business Services Limited is a leading global law firm with a rich history spanning over 200 years. We are proud of our heritage and are future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm. Our in-depth understanding of our clients and commitment to providing excellent standards of service have seen us become a trusted adviser to local and global corporates, financial institutions, and governments in all areas of commercial law.

Job Overview

The Cyber Security Operations Team Leader will manage technical aspects and team supervision, ensuring the effective handling of cyber security operations with a global reach. Responsibilities include acting as the primary point of contact for cyber security issues, enhancing incident response plans, producing technical reports for senior stakeholders, and advising on best practices. The role also involves overseeing daily team activities, managing resources, tracking performance, and fostering professional growth. The team lead will ensure high-quality service delivery, smooth change management, and continuous improvement while facilitating Agile methodologies and maintaining clear communication with stakeholders and team members.

Main Responsibilities
  • Technical Management:
    • Point of Contact: Act as the primary point of contact for all cyber security operations issues/escalations within the UK region, extending to AU where required.
    • Incident Response and Problem Management: Enhance the IR plan and playbooks, collaborate with SMEs to handle incidents, lead the CSIRT as needed globally, and ensure accountability in problem management allocated to Cyber Security Operations.
    • Technical Reports: Produce technical reports for senior business/stakeholders.
    • Cyber Security Best Practice: Advise on security best practices for various business services requests, including understanding and ensuring compliance with client and regulatory certifications.
  • Team Management:
    • Supervision and Support: Overseeing the daily activities of Security Engineering, Threat & Vulnerability Management, DLP, Secure Configuration, Incident Detection & Response and performance of team members across UK & AU.
    • Strategic Delivery: Collaborate with Senior Leadership, Global Cyber Security Operations Manager and SMEs to drive and deliver strategic deliverables.
    • Resource Allocation: Work with the Global Cyber Security Operations Manager, ensuring that work and initiatives are assigned based on team members' skills and workload capacity.
    • Performance Monitoring: Track individual and team performance against SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), KRI (Key Risk Indicators) ensuring SLAs are achieved or exceeded.
    • Motivation and Development: Provide guidance, feedback, and support to team members to enhance performance and foster professional growth.
    • Training and Coaching: Identify skill gaps and arrange training opportunities to enhance team members' capabilities.
    • Performance Reviews: Conduct regular 1-2-1 meetings with team members to discuss performance, provide feedback, and set development goals.
    • Process & Risk Management: Ensure team adheres to security, change and operational processes. Identify potential risks and dependencies, and take proactive measures to mitigate them.
  • Quality of Service:
    • Service Delivery: Ensure that the team delivers high-quality services and meets stakeholder expectations consistently.
  • Agile Methodologies:
    • Scrum Master Role: Facilitate Agile ceremonies such as daily stand-ups, sprint planning, reviews, and retrospectives.
    • Prioritisation: Help the team prioritise tasks and manage workloads effectively within Agile frameworks.
  • Communication:
    • Stakeholder Engagement: Act as a point of contact between the team and stakeholders, ensuring clear communication of project status and outcomes.
    • Team Communication: Facilitate open communication within and across the wider business teams to foster collaboration and resolve issues efficiently.