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Cyber Security Operations Team Leader

1 month ago

Glasgow, Glasgow City, United Kingdom Ashurst Full time

About Ashurst

Department/Role Overview

The Cyber Security Operations Team Leader will manage technical aspects and team supervision, ensuring the effective handling of cyber security operations with a global reach. Responsibilities include acting as the primary point of contact for cyber security issues, enhancing incident response plans, producing technical reports for senior stakeholders, and advising on best practices. The role also involves overseeing daily team activities, managing resources, tracking performance, and fostering professional growth. The team lead will ensure high-quality service delivery, smooth change management, and continuous improvement while facilitating Agile methodologies and maintaining clear communication with stakeholders and team members.

Main Responsibilities

Technical Management:

  • Point of Contact: Act as the primary point of contact for all cyber security operations issues/escalations within the UK region, extending to AU where required.
  • Incident Response and Problem Management: Enhance the IR plan and playbooks, collaborate with SMEs to handle incidents, lead the CSIRT as needed globally, and ensure accountability in problem management allocated to Cyber Security Operations.
  • Technical Reports: Produce technical reports for senior business/stakeholders.
  • Cyber Security Best Practice: Advise on security best practices for various business services requests, including understanding and ensuring compliance with client and regulatory certifications

Team Management:

  • Supervision and Support: Overseeing the daily activities of Security Engineering, Threat & Vulnerability Management, DLP, Secure Configuration, Incident Detection & Response and performance of team members across UK & AU.
  • Strategic Delivery: Collaborate with Senior Leadership, Global Cyber Security Operations Manager and SME's to drive and deliver strategic deliverables.
  • Resource Allocation: Working with the Global Cyber Security Operations Manager, ensuring that work and initiatives are assigned based on team members' skills and workload capacity.
  • Performance Monitoring: Tracking individual and team performance against SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), KRI (Key Risk Indicators) ensuring SLAs are achieved or exceeded.
  • Motivation and Development: Providing guidance, feedback, and support to team members to enhance performance and foster professional growth.
  • Training and Coaching: Identifying skill gaps and arranging training opportunities to enhance team members' capabilities.
  • Performance Reviews: Conducting regular 1-2-1 meetings with team members to discuss performance, provide feedback, and set development goals
  • SLA Adherence: Ensuring that team activities align with SLAs and stakeholder expectations, and addressing any deviations promptly.
  • Process & Risk Management: Ensure team adheres to security, change and operational processes. Identifying potential risks and dependencies, and taking proactive measures to mitigate them.

Quality of Service:

  • Service Delivery: Ensuring that the team delivers high-quality services and meets stakeholder expectations consistently.
  • Change Management: Ensuring changes to systems are implemented smoothly and do not negatively impact security, services or users.
  • Continuous Improvement: Promoting a culture of continuous improvement, identifying opportunities to streamline workflows and enhance service delivery.

Agile Methodologies:

  • Scrum Master Role: Facilitating Agile ceremonies such as daily stand-ups, sprint planning, reviews, and retrospectives.
  • Prioritisation: Helping the team prioritise tasks and manage workloads effectively within Agile frameworks.
  • Adaptability: Encouraging flexibility and responsiveness to change, iterating on processes and deliverables based on feedback.

Communication:

  • Stakeholder Engagement: Acting as a point of contact between the team and stakeholders, ensuring clear communication of project status and outcomes.
  • Team Communication: Facilitating open communication within and across the wider business teams to foster collaboration and resolve issues efficiently.

Essential Skills and Experience:

We are looking for a highly motivated individual with the following skills and experience:

  • Relevant Cyber Security and/or IT experience
  • Strong technical team leader and people management skills, preferably gained in a global organisation
  • Managing escalations to a satisfactory outcome
  • Experience delivering BAU initiatives and small internal projects using agile methodologies
  • Experience managing continuous improvement
  • Excellent communication skills, both verbal and written, along with a track record of establishing and maintaining effective relationships and collaborating with stakeholders.
  • Strong organisational skills and comfortable working in a fast-paced environment.
  • Demonstrated ability to take initiative and problem-solve.
  • Remains calm under pressure, has the confidence to escalate issues or flag risks that may surface.
  • Experience in working in a global environment and across multiple time-zones.
  • Experience working with Jira, Azure DevOps, ITSM tools such as Cherwell and ServiceNow and the MS Office suite.

Desired Skills and Experience:

  • Experience and/or Cyber Security qualifications working with SIEM, Endpoint D&R, Managed Services, DLP etc

Background Checks:

In order to comply with regulatory and client requirements, Ashurst will undertake appropriate vetting of staff. When applicants accept a job offer, Ashurst, alongside a specialist provider, will undertake professional verification and background checks. These checks are only undertaken with consent, and in accordance with our legal and regulatory obligations.

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