Customer Service Representative
1 month ago
Customer Service Role Overview
We are seeking a highly skilled and motivated Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.
Key Responsibilities
- Provide outstanding customer service across telephone, social media, webchat, and email
- Be a brand ambassador for our client, promoting our products and services
- Have a 'can do' attitude and be proactive in resolving customer queries
- Work well within a team to achieve sales and customer service targets
- Be flexible and adaptable in a fast-paced environment
Requirements
- Experience working in a customer-facing role, preferably in a luxury background
- Excellent communication and interpersonal skills
- Ability to work in a team and build strong relationships with colleagues
- Fluent in French, with a C2 level of English
- Strong IT skills and ability to learn new systems quickly
What We Offer
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The opportunity to work with a leading brand in the luxury industry
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