Customer Service Representative

1 month ago


SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time

Customer Service Role Overview

We are seeking a highly skilled and motivated Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.

Key Responsibilities

  • Provide outstanding customer service across telephone, social media, webchat, and email
  • Be a brand ambassador for our client, promoting our products and services
  • Have a 'can do' attitude and be proactive in resolving customer queries
  • Work well within a team to achieve sales and customer service targets
  • Be flexible and adaptable in a fast-paced environment

Requirements

  • Experience working in a customer-facing role, preferably in a luxury background
  • Excellent communication and interpersonal skills
  • Ability to work in a team and build strong relationships with colleagues
  • Fluent in French, with a C2 level of English
  • Strong IT skills and ability to learn new systems quickly

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading brand in the luxury industry


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