Operational Delivery Manager

2 weeks ago

Plymouth, Plymouth, United Kingdom Ministry of Justice Full time
Job Title: Delivery Manager

Grade: Higher Executive Officer (HEO)

Role Type: Operational Delivery

Will the successful applicant have line manager responsibilities? Yes

Background:

HM Courts and Tribunals Service (HMCTS) is one of the government's largest agencies, employing around 16,000 staff, with a gross annual budget of c£1 billion.

Consequently, there are high expectations of all staff regardless of the job they do, and high performance is expected from everybody. Continuous change, LEAN principles, managing uncertainty, and improving performance.

These operational roles are customer-facing, requiring successful applicants to be office-based to provide HMCTS services to the public. HMCTS offers a flexible working system in many of its offices, subject to business needs being met.

Key Responsibilities:

  1. Support the Cluster Manager and Cluster Operations Manager by being responsible for managing functions within the cluster.
  2. Deliver a consistent and customer-focused service.
  3. Ensure effective deployment of resources to meet operational needs.
  4. Ensure the delivery of cluster performance management objectives.

Operations:

  1. Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups.
  2. Provide direction and close support to local managers, setting local priorities consistent with the business plan.
  3. Lead Staff Forums as part of employee engagement activities to effect good working relationships with staff and to improve service delivery and staff morale/motivation.
  4. Ensure that team targets are met and resources are managed to deliver highly effective performance.
  5. Identify process improvements, understanding and managing associated risks; building on team strengths to deliver business outcomes.
  6. Ensure that Governance, risk management registers, and contingency plans are in place and updated annually/monthly.
  7. Ensuring compliance with HMCTS values, policies, and procedures (including diversity, attendance, and discipline, HMCTS Assurance Programme).
  8. Ensure that local training needs are identified, assessed, and training is delivered.
  9. Setting local priorities and objectives within the context of national/regional strategies and plans.

Analysis:

  1. Identifying and implementing solutions to local problems, referring more complex problems to the Cluster Operations Manager.
  2. Thinking beyond own area of responsibility, considering wider policy and organisational implications of issues.
  3. Develop local communication plans which meet the needs of the target audience.
  4. Provide coaching to support and develop staff, guiding them through substantial and significant change.
  5. Ensure you and your managers support the ongoing use of TIBs and SOPs and empower and develop staff to achieve the highest performance standards.
  6. Ensure the application of MoJ HR policies and procedures.

Other Duties:

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Terms & Conditions:

Flexible Working Options: HMCTS offers a flexible working system in many of its offices.

Job Sharing and Reduced Hours: All applications for job sharing or reduced hours will be treated fairly and on a case-by-case basis in accordance with the MoJ's flexible working policy and equality policy.

Excess Fares and Relocation Allowances: This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ's excess fares allowance policy.

Working Arrangements & Further Information: The MoJ offers Hybrid Working arrangements where business need allows, blending working from your base location, different MoJ sites, and/or from home.

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