Community Delivery Manager

2 weeks ago


Plymouth, Plymouth, United Kingdom Hermes Full time
Community Delivery Manager

We are seeking a highly motivated and customer-focused individual to join our team as a Community Delivery Manager. As a key member of our team, you will play a crucial role in ensuring that our customers receive exceptional service and support throughout the final mile of their parcel journey.

The purpose of this role is to drive customer satisfaction and loyalty by delivering exceptional service and support to our customers. You will be responsible for ensuring that our customers receive their parcels on time and in good condition, and that any issues or concerns are resolved promptly and efficiently.

Key Responsibilities:

  • Deliver exceptional customer service and support throughout the final mile of the parcel journey
  • Ensure that parcels are delivered on time and in good condition
  • Resolve any issues or concerns that may arise during the delivery process
  • Work closely with our operations team to ensure that our delivery processes are efficient and effective

Requirements:

  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

About Us:

Hermes is a leading provider of parcel delivery services, and we are committed to delivering exceptional service and support to our customers. We are a dynamic and growing company, and we are looking for talented and motivated individuals to join our team.



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